📄️ Communication Overview
InSched provides a comprehensive communication system for reaching patients through multiple channels: email, text messaging, and a secure patient portal. All communications are tracked and accessible through a unified history view.
📄️ SMTP Setup
SMTP (Simple Mail Transfer Protocol) is the standard for sending email. InSched must be configured with your SMTP server details before it can send emails.
📄️ Email
InSched allows you to compose and send emails to patients directly from within the application. Emails can be sent individually or in bulk using mail merge.
📄️ Email Templates
Email templates allow you to create reusable email content for common communications, saving time and ensuring consistency across your practice's patient communications.
📄️ Text Messaging
InSched integrates with the PatientConnection service to send SMS text messages to patients using the practice's main phone number. This provides a professional, HIPAA-aware communication channel for appointment reminders, follow-up messages, and general patient communication.
📄️ Patient Portal
The PatientConnection patient portal provides a secure online channel for communication between your practice and your patients. It runs as background infrastructure within InSched, automatically managing connections, data synchronization, and secure communications.
📄️ Email Surveys
InSched can automatically send email surveys to patients after appointments or procedures. This is useful for collecting patient satisfaction feedback, follow-up care responses, and practice improvement data.
📄️ Recent Communications
The Recent Communications view provides a unified log of all communications with patients, including emails, text messages, portal messages, and other contact records.