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AI Chat Assistant

Practices can enable an AI assistant that answers incoming messages on the practice's website chat and by text message — immediately, around the clock — using information the practice itself provides. A prospective patient asking "Do you offer laser resurfacing?" at 9 pm gets a helpful answer right away instead of waiting for the office to open.

What it does​

  • Answers website web-chat messages and texts to the practice's chat number, using a practice-approved knowledge base (your services, providers, hours, policies) and practice-set instructions about tone and what it may and may not discuss.
  • Records every exchange, so the full conversation is visible to staff in the Unified Inbox alongside every other channel.
  • Emails the practice a conversation summary shortly after each conversation winds down, so staff can follow up with interested prospects.

Hand-off to your staff​

The assistant steps aside the moment a human steps in: when a staff member replies to the conversation, the assistant goes silent for that contact and the practice is notified of the hand-off. Staff simply answer from the Inbox as usual — there is nothing to switch off.

Setting it up​

The assistant runs only when fully configured — the knowledge base, instructions, and chat number are set up for your practice with IntelliPract support. You control what it knows and how it responds, and you can review every conversation it has.