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Text Messaging

InSched integrates with the PatientConnection service to send SMS text messages to patients using the practice's main phone number. This provides a professional, HIPAA-aware communication channel for appointment reminders, follow-up messages, and general patient communication.

Sending a Text Message​

The Text Message dialog provides a simple interface:

  • Cell Phone Number - The patient's mobile phone number (pre-filled if the patient has a cell phone on file)
  • Message - The text content (up to 1,600 characters)
  • Send - Send the message
  • Cancel - Discard without sending

Common Uses​

Appointment Reminders​

Send reminders to patients about upcoming appointments. When integrated with PatientConnection, these can be automated — see Appointment Reminders.

Follow-Up​

Reach out to patients after procedures or consultations for follow-up care instructions or check-ins.

Schedule Changes​

Quickly notify patients of schedule changes, cancellations, or office closures.

General Communication​

Answer patient questions or provide brief information (e.g., office directions, prep instructions).

PatientConnection SMS Service​

Text messaging in InSched is powered by the PatientConnection service, which:

  • Sends messages from the practice's main phone number
  • Allows patients to respond via text
  • Tracks all message history
  • Supports automated appointment reminders and confirmations
  • Records patient confirmations automatically in the schedule

Pricing​

PatientConnection SMS service is available for $250/month or $2,500/year. See the Support page for current pricing.

Secure Portal Messages​

In addition to standard SMS, you can send secure messages through the PatientConnection patient portal. Select Events > Send Secure Portal Message for messages that contain protected health information (PHI) and should not be sent via standard SMS.

Communication History​

All text messages are logged in the Recent Communications history. See Recent Communications to view past messages.